TAV presents a GRI G4 compliant sustainability report
TAV Airports has published its Sustainability Report in which the outcomes of activities related to environment, social and corporate governance are presented. TAV-operated Istanbul Atatürk, Ankara Esenboğa and Izmir Adnan Menderes airports are amongst the most environmentally-friendly airports worldwide.
Managing various operations at 70 airports in 14 countries with diversified products and solutions and providing services to more than 102 million passengers per annum, TAV Airports released a report about the company's performance in sustainability at international standards. The report prepared in compliance with Global Reporting Initiative (GRI) G4 standards was released online, while the brochure including summarized information about the report was published on recyclable paper and all carbon emissions resulting from the publishing process were neutralised.
TAV Airports President & CEO Sani Şener said: “At TAV Airports, we believe that financial returns are not eligible unless they also generate social benefits. Providing the best travel experience to our passengers, we are working to minimize the environmental impacts of our operations while trying to create maximum value to our stakeholders. Thanks to this report, we would like to share the outcomes of our works in environmental, social and corporate governance fields in line with our accountability and transparency principles.
“TAV-operated Istanbul Atatürk, Izmir Adnan Menderes and Ankara Esenboğa airports have optimised and neutralised their carbon emissions and are listed amongst the top 21 environmentally-friendly airports in Europe. In 2015 only, we reduced our carbon emission that was equal to the yearly consumption of 947 houses. Also, Enfidha Airport in Tunisia became the first airport participating in the program from the Africa continent.
“Being aware that customer satisfaction comes with employee happiness, we provide ethical values, working conditions at international standards and extensive professional and personal development opportunities to our personnel. We adopt policies and practices that support variety. As a result of these works, TAV's employee satisfaction rate increased from 63.6 percent to 66.9 percent in three years, which is six points higher than the sector average.”
He added: “We contribute to the development of the regions where we operate and of the societies we interact. In 2015, TAV achieved a local procurement rate of 96 percent from approximately 4,800 active suppliers. Consequently, TAV's customer satisfaction rate measured by independent Airport Quality Survey (ASQ) increased 10 points, which was the main goal.
“We will continue to work to create the maximum value for our passengers, partners, shareholders, suppliers, employees and also societies which are directly or indirectly in touch with our activities."