Subscribe Free
in Technology

Saudia and SITAONAIR deliver unique inflight Wi-Fi Pax Ex with Internet ONAIR

Posted 21 September 2017 · Add Comment

Saudia and SITAONAIR are activating fresh functionalities for personalising the onboard digital journey.



SITAONAIR has deployed its enhanced Internet ONAIR – an inflight Wi-Fi hub providing seamless inflight internet connectivity to airline passengers – aboard 76 Saudia aircraft flying to 34 destinations worldwide. It features a new, ‘world-first’ e-ticket solution, designed by SITAONAIR and Saudia, giving First and Business Class passengers access to free inflight Wi-Fi, simply by entering their e-ticket code into the portal.

The airline has been given full control and flexibility over creating special inflight connectivity offers for certain passenger demographics, such as frequent fliers, and for specific routes. It also means no codes need to be handled by Saudia or sent to passengers to receive their inflight Wi-Fi treat.

Saudia’s enhanced Internet ONAIR passenger experience also benefits from:

    An augmented ‘look and feel’ for mobile users, with over 90% of all Wi-Fi sessions used on mobile devices

    A new, ergonomic website design, with improved navigation and user interface

    Faster speeds for registering, validating credit cards and starting Wi-Fi sessions

    A powerful in-built ad server tool that harmonizes various advertising formats without spoiling the passenger experience.

As part of their commitment to continue providing a world-class passenger experience and pushing the boundaries of innovation, Saudia has also introduced the ability for passengers travelling on their IFC-enabled fleet to purchase Wi-Fi sessions during the initial booking phase through their passenger service system (PSS). SITAONAIR has worked in partnership with the airline and Amadeus on an Application Programming Interface (API) integration project to give passengers greater control over their inflight connectivity experience.

Director General Of Saudia, Saleh Al Jasser, said: “As an airline we recognize our passengers’ desire for seamless connectivity that speaks to them as an individual – it is at the core of our digital transformation vision. SITAONAIR’s flexible approach and digital harmonization mastery has enabled us to offer a more bespoke, enhanced Internet ONAIR experience, in full support of our innovative IFC strategy. This total enhancement has enabled us to reconfigure our Wi-Fi price plans for all our passengers, enabling us to offer the service for a lower cost.”

Dominique El Bez, VP of Strategy, SITAONAIR, said: “It has been a privilege to work with our customer Saudia to support their evolving connected aircraft reality and passenger experience goals. Our latest Internet ONAIR enhancements are delivering a next-level IFC experience for passengers through greater personalization and flexibility of service to both airlines and their passengers. Every SITAONAIR Internet ONAIR-activated airline can now benefit from our more ergonomic, mobile-friendly design and augmented user experience, and take that next step to achieving the brand-defining, individualised IFC experience passengers value.”

* required field

Post a comment

Other Stories
Advertisement
Latest News

Oman Air reintroduces special Ramadan Iftar Meal Box

Oman Air has reintroduced its special inflight offering for its valued guests observing Ramadan.

UAE in the swing with GlobalEye

Saab unveiled its new GlobalEye swing role surveillance system (SRSS) aircraft during two days of ceremonies at Linköping, Sweden. The first day was closed, but was attended by a UAE delegation. Jon Lake reports.

Gulf Air's brand master

New branding, a new fleet, the world’s best business-class seat and an expanded long-haul route network. Gulf Air’s new CEO explains to Alan Dron why he is aiming high with his plans for the future.

ICAO examines Europe, Middle East and Africa civil aviation cybersecurity concerns

ICAO Secretary General Dr Fang Liu addressed government and industry safety experts in Bucharest last week when she helped to launch the UN aviation agency’s Europe, Middle East and Africa Cybersecurity in Civil Aviation Summit.

UAE Space Agency conducts MeznSat preliminary design review

The UAE Space Agency, working in partnership with Khalifa University of Science and Technology and the American University of Ras Al Khaimah (AURAK), has reviewed the preliminary design of the MeznSat 3U CubeSat, which is being

Etihad Airways unveils its ‘Giant Suitcase’ initiative

Etihad Airways has unveiled its “Giant Suitcase” initiative for the Holy Month of Ramadan.

TAA SK0902311218
See us at
GATM BT1004061118Istanbul Airshow BT22018BIAS BT271017161118Cargo BT1004091018ASDubai BT1004091018MEBAA BT1004121218EBACE 2018