Subscribe Free
in Technology

Saudia and SITAONAIR deliver unique inflight Wi-Fi Pax Ex with Internet ONAIR

Posted 21 September 2017 · Add Comment

Saudia and SITAONAIR are activating fresh functionalities for personalising the onboard digital journey.

SITAONAIR has deployed its enhanced Internet ONAIR – an inflight Wi-Fi hub providing seamless inflight internet connectivity to airline passengers – aboard 76 Saudia aircraft flying to 34 destinations worldwide. It features a new, ‘world-first’ e-ticket solution, designed by SITAONAIR and Saudia, giving First and Business Class passengers access to free inflight Wi-Fi, simply by entering their e-ticket code into the portal.

The airline has been given full control and flexibility over creating special inflight connectivity offers for certain passenger demographics, such as frequent fliers, and for specific routes. It also means no codes need to be handled by Saudia or sent to passengers to receive their inflight Wi-Fi treat.

Saudia’s enhanced Internet ONAIR passenger experience also benefits from:

    An augmented ‘look and feel’ for mobile users, with over 90% of all Wi-Fi sessions used on mobile devices

    A new, ergonomic website design, with improved navigation and user interface

    Faster speeds for registering, validating credit cards and starting Wi-Fi sessions

    A powerful in-built ad server tool that harmonizes various advertising formats without spoiling the passenger experience.

As part of their commitment to continue providing a world-class passenger experience and pushing the boundaries of innovation, Saudia has also introduced the ability for passengers travelling on their IFC-enabled fleet to purchase Wi-Fi sessions during the initial booking phase through their passenger service system (PSS). SITAONAIR has worked in partnership with the airline and Amadeus on an Application Programming Interface (API) integration project to give passengers greater control over their inflight connectivity experience.

Director General Of Saudia, Saleh Al Jasser, said: “As an airline we recognize our passengers’ desire for seamless connectivity that speaks to them as an individual – it is at the core of our digital transformation vision. SITAONAIR’s flexible approach and digital harmonization mastery has enabled us to offer a more bespoke, enhanced Internet ONAIR experience, in full support of our innovative IFC strategy. This total enhancement has enabled us to reconfigure our Wi-Fi price plans for all our passengers, enabling us to offer the service for a lower cost.”

Dominique El Bez, VP of Strategy, SITAONAIR, said: “It has been a privilege to work with our customer Saudia to support their evolving connected aircraft reality and passenger experience goals. Our latest Internet ONAIR enhancements are delivering a next-level IFC experience for passengers through greater personalization and flexibility of service to both airlines and their passengers. Every SITAONAIR Internet ONAIR-activated airline can now benefit from our more ergonomic, mobile-friendly design and augmented user experience, and take that next step to achieving the brand-defining, individualised IFC experience passengers value.”

* required field

Post a comment

Other Stories
Latest News

A man with a tourism plan

EgyptAir Holding Company’s tourist arm – Karnak – is working hard to put the country firmly back on the visitor map. Gamal ElGazzar, VP tourism, explains the steps it needs to take.

UK travellers heading to Tunisia should ensure travel insurance

Following news Thomas Cook has joined TUI in reintroducing Tunisian holidays from February 2018, travel insurance technology expert Aquarium Software is advising holidaymakers planning a trip to Tunisia this Easter that

Emirates wins three Passenger Choice Awards at APEX Asia

Emirates received three Regional Passenger Choice Awards for Best Entertainment in the Middle East, Best Inflight Wi-Fi in the Middle East, and the Best Overall Experience in the Middle East at the 2018 APEX Passenger Choice Awards

Tiger wants the Russians to roar

Tiger Aviation Services (TAS) started its ground-handling services with just four staff in a small office at Cairo International Airport nearly three decades ago

Sky Prime licensed for part 151 to operate ground handling services

Sky Prime has become the first Saudi private aviation company licensed the part 151 to operate ground handling services.

Etihad and SWISS sign codeshare

Etihad Airways and Swiss International Air Lines (SWISS) have launched a new codeshare partnership with bookings effective immediately.

TAA SK0902311218
See us at
Aviation Africa BT18418ArabianTravelMkBT250418SOFEX BT2018MEBAA BT2018Istanbul Airshow BT22018Global Aerospace BT2018AirportShow BT1502090518BIAS BT271017161118