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RJ takes guests' remarks seriously; quality and presentation of cold meals are being reviewed

Posted 10 July 2017 · Add Comment

Royal Jordanian President/CEO Stefan Pichler stressed the airline's commitment to offer compelling ground and air services to its guests.

Pichler stressed that “Royal Jordanian stays constantly in touch with our customers and listens to their suggestions, keen to accommodate their needs. In this regard, RJ has recently substituted the hot meals with sandwiches and snacks meals on short- and medium-haul flights of up to three-hour duration”.

The move follows the industry trend of regional and international full-service air carriers, which offer snacks on such flights while most low cost airlines are charging for food and beverages. 

Pichler said: “Following our guests’ remarks and suggestions, RJ is currently coordinating with its catering partner, Dnata Company, to review the food and beverages offered.

"Dnata is recognised for its offer of high-quality meals to different international carriers operating at Queen Alia International Airport. Royal Jordanian cares to accommodate our guests’ expectations and extends every effort to continuously improve our services.”

The RJ President said that RJ, the National Carrier of Jordan and a public shareholding company, is running its business on commercial basis to achieve profitability and sustainability, and meet the aspirations of the shareholders. Cost containment and revenue enhancement are key pillars to develop and execute a robust turnaround program and boost its competitiveness in the market.

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