Qatar's Air Academy achieves ISO 9001
The Air Academy Qatar developed by the French Defence International Council (DCI), has become the first certified military training centre in the Middle East.
DCI, which is responsible for the transfer of French military know-how abroad, announced that the academy had received the ISO 9001 certification from BSI.
According to General Salem Al Nabet, commander of the academy, this certification “highlights the desire for performance, continuous improvement and customer satisfaction.”
Founded in 2011, Air Academy Qatar has established itself as a leading training centre with a total of 49 qualified pilot trainees, including three helicopter pilot promotions and promotion of airline pilots. Faced with this rapid development, it became necessary to measure the satisfaction of the operational squadrons which subsequently served in the Qatari Air Force, in order to ensure the maintenance of training standards.
The Air Academy Qatar relies on 110 DCI staff, including instructors from 11 different nationalities. The processes established in the framework of the ISO 9001 certification improved the dialogue and reinforced the fluidity within the teams.
"Air Academy Qatar is exemplary both for the Qatari armed forces, but also for all military training centres. We wanted an Air Academy at the forefront of excellence in terms of processes and customer satisfaction, like DCI, whose headquarters and training centres in France are ISO 9001 certified," said Jean-Michel Palagos, chairman and director-general of DCI.
The certification was achieved in record time, less than one year, compared with an average of 18 to 24 months, DCI said.