Subscribe Free
in Route Planning & Tourism

Qatar Airways enhances its mobile functionality

Posted 19 December 2016 · Add Comment

Qatar Airways has rolled out innovative features to its mobile functionality over the course of 2016, resulting in greater information available to the passenger during and after the journey, including offering up to 12 languages in mobile web site for the ease and comfort of the customer.

All phases of the journey have been improved on the mobile platform, from search and purchase – now with even greater online payment options, including using mileage from the member’s Privilege Club accounts  – to managing the booking, including changing flights and purchasing extra baggage. Recent improvements include push notifications for advising passenger of online check in availability, flight open for boarding, and even a gate change notification for Doha flight departures.

Passengers checking in baggage will now receive push notifications advising them of the checked baggage tag numbers, the time of baggage arriving at the carrousel in Doha, and the carrousel number for arrivals at Doha and many other airports. For the financial year 2015-2016, Qatar Airways handled 99.3 per cent of all checked baggage, more than 19 million bags, without a disruption. For those few bags that are routed incorrectly, passengers will now receive push notifications telling them where their bag is, giving them peace of mind. 

Another important functionality introduced in the mobile app is “My Trips,” providing passengers a convenient means of seeing journey details such as a time line view, gate information, boarding time, bag tag information and an interactive virtual tour of the aircraft.

Srinivasan A. T., chief information officer at Qatar Airways, said: "Qatar Airways knows our passengers want to harness the power of technology to make the travel experience better, and we continually improve our online and app experience to ensure our customers find what they are looking for, transact what they prefer, and get the information they need – proactively, where possible – in order to be of the greatest service to them. Over the course of 2016, we made dozens of enhancements to our mobile offering, from adding payment options to adding 12 languages, all in the sincere desire to create the most convenience for the most people.”

* required field

Post a comment

Other Stories
Advertisement
Latest News

First landing on an unpaved Runway for the PC-24

The PC-24 has made its first landing on an unpaved runway.

Turkish Airlines adds Moroni in Comoros to its network

Turkish Airlines added Moroni - the biggest city and the capital of Comoros Union - to its network on 18 June 2018.

Jazeera's DIY terminal

Fed up with your home base’s terminal being overcrowded? Build your own. Alan Dron finds out that Kuwait’s Jazeera Airways has done precisely that.

The sound of silence on the flight deck

Airline pilots can at last benefit from a technology that has changed the world for passengers and general aviation pilots around the world. Alan Peaford travelled to Boston, USA, to visit the Bose Corporation and hear about the

Gulf Air’s double daily Bahrain–London 787-9 Dreamliner service takes off

Gulf Air has launched its double daily Boeing 787-9 Dreamliner service connecting Bahrain International Airport and London, Heathrow.

Etihad Airways passes the biennial IATA Operational Safety Audit

Etihad Airways has successfully passed the biennial IATA Operational Safety Audit (IOSA).

TAA SK0902311218
See us at
MEBAA BT1004121218Istanbul Airshow BT22018ASDubai BT1004091018AIME19BTA3005120219Cargo BT1004091018GATM BT1004061118BIAS BT271017161118