Subscribe Free
in Route Planning & Tourism

Qatar Airways enhances its mobile functionality

Posted 19 December 2016 · Add Comment

Qatar Airways has rolled out innovative features to its mobile functionality over the course of 2016, resulting in greater information available to the passenger during and after the journey, including offering up to 12 languages in mobile web site for the ease and comfort of the customer.

All phases of the journey have been improved on the mobile platform, from search and purchase – now with even greater online payment options, including using mileage from the member’s Privilege Club accounts  – to managing the booking, including changing flights and purchasing extra baggage. Recent improvements include push notifications for advising passenger of online check in availability, flight open for boarding, and even a gate change notification for Doha flight departures.

Passengers checking in baggage will now receive push notifications advising them of the checked baggage tag numbers, the time of baggage arriving at the carrousel in Doha, and the carrousel number for arrivals at Doha and many other airports. For the financial year 2015-2016, Qatar Airways handled 99.3 per cent of all checked baggage, more than 19 million bags, without a disruption. For those few bags that are routed incorrectly, passengers will now receive push notifications telling them where their bag is, giving them peace of mind. 

Another important functionality introduced in the mobile app is “My Trips,” providing passengers a convenient means of seeing journey details such as a time line view, gate information, boarding time, bag tag information and an interactive virtual tour of the aircraft.

Srinivasan A. T., chief information officer at Qatar Airways, said: "Qatar Airways knows our passengers want to harness the power of technology to make the travel experience better, and we continually improve our online and app experience to ensure our customers find what they are looking for, transact what they prefer, and get the information they need – proactively, where possible – in order to be of the greatest service to them. Over the course of 2016, we made dozens of enhancements to our mobile offering, from adding payment options to adding 12 languages, all in the sincere desire to create the most convenience for the most people.”

* required field

Post a comment

Other Stories
Advertisement
Latest News

Turkish Airlines mulls order for B787s and A350s

Turkish Airlines chairman and executive committee President, Ilker Ayci, has refuted a report in Turkish daily Hürriyet linking the carrier to a proposed order for B747-8s, reports ch-aviation.

Oman Air's social responsibility initiatives win Gold Excellence Medal

Oman Air has won the Golden Excellence Medal for social responsibility in the 12th session of the Arabic Organisation for Social Responsibility (ROSR).

Qatar Airways launch refreshed Amenity Kits

A new range of limited edition amenity kits from luxury luggage brands BRIC'S and Nappa Dori have made their debut on board Qatar Airways flights for passengers flying in First Class and Business Class.

Qatar Airways increases frequency to Sohar

Qatar Airways will add four additional weekly flights to Sohar, its newest destination in the Sultanate of Oman, from 1 October.

Indian signs are looking good

The UAE is developing closer defence ties with India, as Jon Lake discovers.

Saudi Arabian Airlines touches down in Mauritius

Maiden Flight Connects Kingdom of Saudi Arabia with Island Nation Airline Received Grand Welcome in an Inauguration Ceremony Attended by the Vice President of Mauritius, Ministers and Airport Officials. Three-times-weekly direct

Kuwait Aviation SK1909310118
See us at
Aviation Show 267291117Aviation Africa BT18418AIMA Africa 2017DASAS BT3006161117Global Aerospace BT28218DIAC BT1105121117AIME BT1204240118Commercial Aircraft Financing BT2017DAS BT1105161117