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Jazeera Airways launches WhatsApp service for customer care

Posted 24 October 2016 · Add Comment

Jazeera Airways has launched its WhatsApp phone number for all Jazeera passengers and interested customers.

This service reflects a continuous commitment to delivering exceptional experiences for passengers travelling or wishing to travel on Jazeera Airways. 

The new phone number for WhatsApp use is +965 62221770 which is reachable from Kuwait and all countries.  The line is attended daily 7:00 AM until 11:00 PM and the airline aims to respond to questions within 3 minutes of receiving the message. Customers can use the WhatsApp service to communicate with a service agent on a wide range of travel services, such as;

-           Travel enquiries; finding travel schedules, flight frequency, arrival time, and others

-           Booking and changing tickets

-           Reserving  seats

-           Managing bookings in a faster and easier manner 

“Since WhatsApp quickly became one of the most frequently used social channels amongst youth and seniors, in Kuwait and the region, we wanted to make contacting Jazeera Airways easier than ever. Because of WhatsApp's accessibility, customers expect an even quicker reaction than they do on Twitter and Facebook and we are here to help them complete their travel procedures in the most convenient manner,” said Dr. Mohamed Barakat, VP Marketing & Product in Jazeera Airways on the new launch. 

The WhatsApp application is part of the airline’s ‘Next Big Thing’ series of value boosting projects and initiatives aiming at improving the customers  travel experience on ground and in the air. 

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