Subscribe Free
in Airports

Hamad International Airport provides transfer security screening capacity

Posted 10 May 2018 · Add Comment

Hamad International Airport (HIA) has added an initiative to further improve its security transfer product.

 

HIA has increased security screening capacity and reduced queuing time in its transfer areas. It has also further improved customer service in the transfer areas, now providing an industry-leading customer service promise. 

Qatar’s airport recently opened two additional transfer points, bringing the total to four separate transfer areas spread across the north and south nodes of the terminal, reducing walking times to transfer areas for passengers and increasing its overall security screening capacity.

With its latest initiative, HIA can now ensure that at least 95% of its transfer passengers queue for under five minutes, which is an industry-leading achievement. HIA exceeded this mark during the month of April 2018, where out of the more than one million transfer passengers that were screened, 99.5% queued for under five minutes.

To further enhance customer satisfaction in the transfers areas, a new customer service and security training package has been introduced. The airport has had 500 of its staff undergo an extensive and challenging six-week training program in order to ensure high safety and security standards are met while simultaneously providing exceptional customer service. The screening is being conducted by the HIA Security team in close cooperation with the Ministry of Interior and Qatar’s Civil Aviation Authority.

Passengers are also being given the opportunity to share their customer satisfaction feedback then and there. Out of the one million customers screened in March, 90% per cent of the customers rated their experience as either good or excellent.

Brigadier Essa Arar, Director of Airport Security Department said: “We are constantly trying to improve the security processes at the airport to make it more efficient and customer friendly. This is a great combined effort by HIA, Qatar Civil Aviation Authority and the Ministry of Interior to improve the experience of passengers traveling through the State of Qatar. We will continue to work together to achieve excellence in security in Qatar’s award winning airport.” 

Saeed Yousef Al-Sulaiti, Vice President of Airport Security at HIA said: “At HIA, our goal is to ensure that our facilities and services provide our passengers with a hassle-free journey. This can only be achieved when we tackle key issues that passengers have, such as long waiting times and queues. The project took a total of eight months to roll out and has been praised by a number of international security regulators ranging from those within the UK, US and New Zealand. HIA is recognized as one of the safest airports in the world and continues to meet the highest standards of safety and world-class security.”

* required field

Post a comment

Other Stories
Advertisement
Latest News

Safran breakthrough channels communication to a new level

Communications technology provides answers for improving the safety, efficiency and cost of line and base maintenance operations. Chuck Grieve has been finding out more.

Emirates Airline Foundation recognised for its global humanitarian efforts

The Emirates Airline Foundation has been recognised by the UAE Ministry of Foreign Affairs and International Cooperation (MoFAIC) for its outstanding humanitarian and outreach projects and work that spans the globe.

Embraer to make impact with debuts at EBACE

Embraer will debut the Phenom 100EV business jet at the European Business Aviation Conference and Exhibition (EBACE) in Geneva, Switzerland, from May 29 to May 31.

Qatar Airways touches down at London Gatwick Airport

Qatar Airways has commenced flights to London Gatwick Airport.

Dubai Airports rolls out first cloud based Flight Information Display Solution

Dubai Airports, in partnership with Samsung Electronics and AirportLabs has rolled out an advanced cloud-based Flight Information Display solution along with System on Chip (SoC) display technology at Dubai International (DXB) and

The delayed Muscat International Airport has now arrived

Oman Airports Management Company (OAMC) successfully opened the new passenger terminal building at New Muscat International Airport last month, as it overcame a plethora of delays over the last two years.

TAA SK0902311218
See us at
EBACE 2018GATM BT1004061118BIAS BT271017161118Cargo BT1004091018ASDubai BT1004091018MEBAA BT1004121218Istanbul Airshow BT22018