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Gulf Air deploys Microsoft Skype for business

Posted 10 October 2016 · Add Comment

Gulf Air has announced the roll-out of a company-wide project to deploy Skype for Business across its world-wide offices to enhance internal communication, productivity and efficiency and reduce communication costs while affording the airline's workforce access to a more convenient and cost-effective communication solution.

The new solution enhances remote-participation capabilities, leverages all-new mobility features in Windows 10 and Office suite and streamlines Gulf Air workforce collaboration, both nationally and globally, enabling instant data access that will help effective delivery of quality services to customers. With the Skype for Business project, Gulf Air also addressed its on-going requirement for a comprehensive solution to address mobile computing needs and increase overall productivity, while slashing the company’s technology and communication costs.

Dr. Jassim Haji, director information technology, Gulf Air, said: “As a company with international offices, we have a great need for a convenient and cost-effective communication tool that our executive teams and staff can use to make calls, hold meetings and video conferences, and also interview new candidates, without leaving their offices. Skype for Business allows us to streamline our services with enhanced mobility and collaboration between our staff worldwide. Moreover, in the future this will allow our front-liners to get closer to our customers through a rich choice of communication channels, anywhere and at any time.”

The deployment of Skype for Business is intended to facilitate the business collaboration between Gulf Air’s headquarters in Bahrain and its outstation international offices, saving time and cost while optimising productivity.

Sherif Tawfik, general manager, Microsoft Bahrain and Oman said: “Powerful tools like Skype for Business are changing the way companies do business and communicate with staff. When you think about multi-national businesses, it doesn’t get more multi-national than an airline. Gulf Air staff will now be able to enhance productivity by being completely mobile. They can take the office with them, wherever they may be, getting instant access to their work on the Windows device of their choice, all in a secure environment. We are confident that Gulf Air’s deployment of Skype for Business will enhance the user experience and allow the national carrier to streamline its services.”

Formerly known as Microsoft Lync, Skype for Business, allows teams to connect with one another from anywhere using mobile apps tailored for Windows, iOS and Android. Remote attendees can participate in meetings with Skype for Business Room Systems and Surface Hub.


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