Subscribe Free
in People

Etihad appoints new vice president service and hospitality

Posted 4 September 2015 · Add Comment

Etihad Airways has appointed Sajida Ismail as Vice President Service and Hospitality to lead service design and development of the hospitality culture across all areas of the business.

Reporting to Shane O’Hare, Etihad Airways’ senior vice president marketing, Ms Ismail will be responsible for the design of Etihad Airways’ award-winning signature service at all customer touch points. She will also be responsible for the development of training standards for all staff working inflight, and at airports, lounges, and crew training centres. 

She moves to the new role from her previous position as Etihad Airways’ Head of Product and Service Standards, where she was responsible for the design, development and implementation of the airline’s revolutionary new service delivery concepts in all cabins including The Residence by Etihad and its dedicated Butler, as well as the acclaimed Flying Nanny program. 

Prior to joining Etihad Airways in 2007, she worked for Bahrain-based Gulf Air for 20 years in various senior marketing and product related roles. 

Shane O’Hare, Etihad Airways’ senior vice president marketing, said: “With almost 30 years of experience in the airline and hospitality industries, Sajida’s tremendous knowledge and expertise in the fields of product and service development has placed her in the ideal position to deliver outstanding hospitality excellence in her new role. She has provided remarkable leadership and direction to the Product & Service Standards team. 

“Sajida was instrumental in the design and realisation of Etihad Airways’ new inflight service concepts on the new Airbus A380 and Boeing 787 fleet and she will be invaluable in her new role, responsible for the development and implementation of the next phase of the Etihad Airways service and hospitality journey.”

Ms Ismail said: “Being part of the growth and success of Etihad Airways continues to be a rewarding experience for me. This new role will allow my team and I to create the strategies and innovative programs needed to feed the growth of the airline as a world leader in service and hospitality design. This will enable us to foster guest loyalty by creating unique travel experiences they will value.”

 

 

 

* required field

Post a comment

Other Stories
Advertisement
Latest News

Safran breakthrough channels communication to a new level

Communications technology provides answers for improving the safety, efficiency and cost of line and base maintenance operations. Chuck Grieve has been finding out more.

Emirates Airline Foundation recognised for its global humanitarian efforts

The Emirates Airline Foundation has been recognised by the UAE Ministry of Foreign Affairs and International Cooperation (MoFAIC) for its outstanding humanitarian and outreach projects and work that spans the globe.

Embraer to make impact with debuts at EBACE

Embraer will debut the Phenom 100EV business jet at the European Business Aviation Conference and Exhibition (EBACE) in Geneva, Switzerland, from May 29 to May 31.

Qatar Airways touches down at London Gatwick Airport

Qatar Airways has commenced flights to London Gatwick Airport.

Dubai Airports rolls out first cloud based Flight Information Display Solution

Dubai Airports, in partnership with Samsung Electronics and AirportLabs has rolled out an advanced cloud-based Flight Information Display solution along with System on Chip (SoC) display technology at Dubai International (DXB) and

The delayed Muscat International Airport has now arrived

Oman Airports Management Company (OAMC) successfully opened the new passenger terminal building at New Muscat International Airport last month, as it overcame a plethora of delays over the last two years.

TAA SK0902311218
See us at
Cargo BT1004091018BIAS BT271017161118Istanbul Airshow BT22018MEBAA BT1004121218ASDubai BT1004091018GATM BT1004061118EBACE 2018