Subscribe Free
in Flight Services & Support

Etihad Airways completes Al Ain contact centre facility

Posted 27 August 2014 · Add Comment

Etihad Airways has completed the final phase in the development of its Al Ain contact centre facility, with the opening of a second contact centre, bringing to three the number of centres within the UAE, and a total of four worldwide.

The new facility will complement the airline’s current Al Ain contact centre, which was launched in 2011 and is staffed and managed by a team of 170 UAE national women. 

The centre will operate 24/7 with a desk capacity for 70 agents providing bilingual Arabic and English assistance to the airline’s guests. Contact centre agents are trained to handle all aspects of customer inquiries relating to their journey with Etihad Airways and membership of the airline’s loyalty program, Etihad Guest. The new centre will support the airline’s guests in the UAE and across the Gulf region.  

Etihad Airways’ Chief Commercial Officer, Peter Baumgartner, said: “We are pleased to expand our Al Ain contact centre, and enhance the guest experience with highly trained, multilingual contact centre agents.

“Our contact centres, which are located in the UAE and the UK, handle around three million calls each year. As Etihad Airways grows, we continue to evolve our guest services to provide the best experience for all our guests and travel trade partners.”

The new contact centre will provide full time employment for 140 contact centre agents from a diverse mix of nationalities.  Each agent will all undergo extensive training in all aspects of the airline’s reservations systems and booking procedures.

Etihad Airways’ contact centres in Abu Dhabi, Al Ain and Manchester support guests and trade partners in 37 markets across 14 languages. 

* required field

Post a comment

Other Stories
Latest News

A man with a tourism plan

EgyptAir Holding Company’s tourist arm – Karnak – is working hard to put the country firmly back on the visitor map. Gamal ElGazzar, VP tourism, explains the steps it needs to take.

UK travellers heading to Tunisia should ensure travel insurance

Following news Thomas Cook has joined TUI in reintroducing Tunisian holidays from February 2018, travel insurance technology expert Aquarium Software is advising holidaymakers planning a trip to Tunisia this Easter that

Emirates wins three Passenger Choice Awards at APEX Asia

Emirates received three Regional Passenger Choice Awards for Best Entertainment in the Middle East, Best Inflight Wi-Fi in the Middle East, and the Best Overall Experience in the Middle East at the 2018 APEX Passenger Choice Awards

Tiger wants the Russians to roar

Tiger Aviation Services (TAS) started its ground-handling services with just four staff in a small office at Cairo International Airport nearly three decades ago

Sky Prime licensed for part 151 to operate ground handling services

Sky Prime has become the first Saudi private aviation company licensed the part 151 to operate ground handling services.

Etihad and SWISS sign codeshare

Etihad Airways and Swiss International Air Lines (SWISS) have launched a new codeshare partnership with bookings effective immediately.

Aviation Africa SK18418
See us at
Global Aerospace BT2018Aviation Africa BT18418SOFEX BT2018BIAS BT271017161118MEBAA BT2018Istanbul Airshow BT22018ArabianTravelMkBT250418AirportShow BT1502090518