Subscribe Free
in Flight Services & Support

Etihad Airways and Norlands celebrate the 2000th Flying Nanny

Posted 23 March 2017 · Add Comment

Etihad Airways has celebrated the graduation of its 2000th Flying Nanny, continuing its relationship with Norland, the respected UK-based higher education college which specialises in 'early years' education.


This Norland approved training ensures that Etihad Airways’ highly trained cabin crew members who transfer to become Flying Nannies, can combine their service and hospitality expertise with an appreciation of the childcare skills required to ensure outstanding service and inflight care for the airline’s younger guests. 

The bespoke training programme, devised by Norland specifically for the Etihad Airways Training Academy, provides cabin crew with the skills to support families on longhaul flights. 

Linda Celestino, Etihad Airways' Vice President Guest Experience, said: “Flying with a young family can be daunting, even for our most experienced guests, and the Flying Nanny role demonstrates our understanding of their needs and our unwavering commitment to making the journey as relaxing, entertaining and comfortable as possible - for both parent and child.”

Flying Nannies were introduced by Etihad Airways in September 2013, and are onboard to provide an extra pair of hands and to allow parents more personal time while they entertain the children.

Claire Burgess, Head of Research, Consultancy and Training at Norland, who has been delivering the training at Etihad Airways’ headquarters since the Flying Nanny initiative began, commented: “This milestone reflects how successful the Flying Nanny programme has been for Etihad Airways, and it proves that Norland’s expertise continues to make a positive impact on the passenger experience.

In September 2016, the airline introduced a new Flying Nanny Kit as part of a new range of ‘Etihad Explorers’ children’s activity packs, to keep its younger guests occupied while onboard. The kit promotes greater interaction between nanny and child and contains an extensive range of fun items including Origami, games, pom-poms, flight certificates, tools for magic tricks and face-painting, and a ‘Flying Nanny stamp of approval’ which the nanny can use to reward children during their in-flight activities.

* required field

Post a comment

Other Stories
Advertisement
Latest News

Gulf Air and Oman Air in codeshare

Gulf Air recently launched a new codeshare agreement with Oman Air, the national carrier of the sultanate of Oman, that sees the airlines' combined frequencies between Bahrain and Muscat increase to 6 daily flights.

Qatar Airways Cargo and DoKaSch sign master agreement

DoKaSch Temperature Solutions, provider of climate-controlled solutions for air shipment of temperature-sensitive cargo, expands its customer base by signing an agreement with Qatar Airways Cargo.

Jazeera Airways brings 'Fantastic Fridays' to Kuwaiti customers

Jazeera Airways has launched 'Fantastic Fridays', an exclusive weekly offer to reward its online customers.

Flyadeal takes delivery of first aircraft and will begin Saudi operations in September

Saudi Arabia's new low fare airline, Flyadeal, has taken delivery of its first aircraft - the first of eight Airbus A320ceo aircraft on order. The aircraft are leased from UAE-based DAE.

Emirates becomes official partner of The 2018 Ryder Cup

Emirates and the European Tour have renewed their existing European Tour Agreement for four years until 2021.

Passenger traffic at DXB rises to near-record eight million in July

Dubai International (DXB) recorded its second busiest month on record for passenger traffic in July with over eight million passengers, according to the monthly traffic report issued by operator Dubai Airports.

Aviation Africa SK18418
See us at
Aviation Africa BT18418Commercial Aircraft Financing BT2017DAS BT1105161117DASAS BT3006161117AIME BT1204240118DIAC BT1105121117RMIT BT1631817Global Aerospace BT28218Aviation Show 267291117