Subscribe Free
in Airports

Emirates maps future airport experience with key partners

Posted 29 May 2017 · Add Comment

Emirates has launched its “Together” initiative in collaboration with key partners: Dubai Customs, Dubai General Directorate of Residency and Foreigners Affairs (GDRFA), Dubai Police, and Dubai Airports.

The initiative aims to improve traveller experience at the airline’s Dubai International airport hub, focussing on innovative and practical solutions that will be based on the “6s” - Smart, Speed, Saving, Service, Safety, Security.  The first two meetings, held at Emirates Headquarters, have successfully concluded, where representatives from each partner organisation reviewed field data on travellers’ key touch points and evaluated a suite of recommendations for implementation in the short and medium term.  Matters discussed ranged from simplifying passenger check-in processes, simplifying baggage drop-off and tracking, to using advanced technology throughout the passenger journey within the terminal.

Using a collaborative and action-oriented approach, the team comprising of senior representatives from each partner organisation will now conduct a series of workshops to agree priorities and a working plan, geared towards incremental implementation in four-week sprints. In parallel, the working group will also look at goal posts further into the future, in line with Dubai’s 10X programme to generate innovations that will put the city 10 years ahead of other global cities.

Adel Al Redha, Emirates’ executive vice president and chief operations officer said: “Last year, over 57 million passengers flew on Emirates, to Dubai or through Dubai, and that number continues to grow. To us, the hub experience and sustaining our growth is very important. Making use of technology and bringing new initiatives to life is key to building our future and staying ahead of competition. By working together we have a great opportunity to fast-track these initiatives and overcome challenges to improve the Emirates customer journey at our Dubai hub. We are fortunate and thankful to have very supportive partners who are fully engaged with us on this mission, and share the same vision to ensure the Dubai experience remains leading-edge and world-class. We look forward to working closely with them on the agreed initiatives.”

Major General Mohammed Ahmed Almarri, Dubai General Directorate of Residency and Foreigners Affairs (GDRFA) said: “Our team at the airport is often the first experience that a visitor would have with brand Dubai. Being on the customer frontline, we actively seek ways to improve on our operations and service delivery. For us, the potential impact on customers, and speed of implementation and the warm welcome are our key considerations when we evaluate new solutions for implementation.”

* required field

Post a comment

Other Stories
Advertisement
Latest News

Embraer foresees demand for 10,550 new aircraft with up to 150 Seats over next 20 years

Embraer forecasts demand for 10,550 new aircraft with up to 150 seats worldwide, worth USD 600 billion, over the next 20 years. The in-service fleet is set to increase to 16,000 aircraft, up from the 9,000 aircraft currently in operation.

Gulfstream G500 completes high-speed world tour

Gulfstream Aerospace has announced the all- new Gulfstream G500 recently wrapped up its world tour after flying nearly 130,000 nautical miles/240,760 kilometers, stopping at 44 cities and visiting 18 countries on six continents in

Emirates receives IATA 753 compliance certification for baggage

Emirates has been awarded IATA 753 compliance certification for its baggage operation in its home base of Dubai.

FIA2018: Wataniya Airways to add 25 A320neo

At the Farnborough International Airshow (FIA) today, Rakan Al-Tuwaijri, Chief Executive Officer of Golden Falcon Aviation - the exclusive aircraft provider of Wataniya Airways - and Eric Schulz, Airbus Chief Commercial Officer,

Flight Fan-tastic?

The XTI Aircraft Company exhibited a one-third scale model of its planned TriFan 600 aircraft at the inaugural Kuwait Aviation Show in January 2018, as part of the company’s ambitious equity-based crowdsourced funding campaign. Jon

FIA 2018: Qatar Airways finalise order for Five 777 freighters

Boeing and Qatar Airways finalised an order for five 777 Freighters at the 2018 Farnborough International Airshow. The deal, valued at $1.7 billion at current list prices, was announced as a commitment in April.

TAA SK0902311218
See us at
MAPS18_BT1207131118Cargo BT1004091018MEBAA BT1004121218AIME19BTA3005120219Istanbul Airshow BT22018Aviation Africa BT0607280219ASDubai BT1004091018GATM BT1004061118BIAS BT271017161118