Subscribe Free
in Business Aviation

Embraer creates a new business unit dedicated to services and support

Posted 21 December 2016 · Add Comment

Embraer has announced the creation of a business unit focused on services and customer support, which will be led by Johann Bordais, who is currently serving as the director of services and support for Embraer Commercial Aviation.

“The new business will bring together capabilities that are currently spread throughout different business areas to offer customers a broad portfolio of solutions,” said Paulo Cesar Silva, Embraer President and CEO. “We see an opportunity to expand and integrate services and support.”

The new business will start operating in the first half of 2017 and will be responsible for developing solutions in support of current and new products and services, as well as for managing the associated processes and resources. The daily customer relationship structure (sales and technical support) will remain under the responsibility of each business unit; Commercial and Business Aviation as well as Defence and Security.

“We are in a long-cycle business that is naturally demanding on services, favouring long-term relationships with customers,” says Johann Bordais. “For the customer, this initiative combines a long experience in customer service, with the agility and competitiveness of a service center. For Embraer, it represents an opportunity to obtain greater operational efficiency and recurring revenues.”

* required field

Post a comment

Other Stories
Advertisement
Latest News

Etihad Airways commences Dreamliner services to Amman

Etihad Airways has started operating its state-of-the-art Boeing 787-9 Dreamliner on the Abu Dhabi – Amman route, as part of its daily schedules between the two capitals.

Holding the fort…

Faced with intolerable challenges in its home market, Libya's Afriqiyah Airways is defying the odds to stay airborne and even set up a new subsidiary in Malta. Martin Rivers talked to chairman Abubaker Elfortia.

Airbus Defence and Space appoints four new Executive Committee members

Airbus Defence and Space has appointed Jana Rosenmann, Grazia Vittadini, Bernhard Brenner and Peter Weckesser as new executive committee members.

Oman Air enters into partnership with Lufthansa

Oman Air has signed a new partnership agreement with Lufthansa.

Travelport appoints new Head of Product & Solutions in EMEA

Travelport has appointed Jasmeen Kaur in the role of head of product and solutions EMEA.

Emirates Skywards celebrates another Miles Millionaire

In celebration of UAE's Year of Giving, Emirates Skywards' annual Thanks a Million campaign has created another Miles millionaire while supporting a good cause.

EBACE17 SK0103240517
See us at
Aeropodium BT2802240417Kuwait APADS BT1602270317EBACE17 BT0103240517